Included is an educational resource that provides examples of key words that ED and inpatient staff can use during times of high census. You may not always be able to prevent challenging circumstances, but you can prepare and choose words that help reduce stress and show patients and staff we care. The goal of the communication during these times is to keep patients informed, proactively address needs and concerns, keep them safe and ensure their comfort and patient experience. Please review the included education and comment with questions. Have a good weekend and Thank You for your dedication to patient care.