Included is an educational resource that provides examples of key words that ED and inpatient staff can use during times of high census. You may not always be able to prevent challenging circumstances, but you can prepare and choose words that help reduce stress and show patients and staff we care. The goal of the communication during these times is to keep patients informed, proactively address needs and concerns, keep them safe and ensure their comfort and patient experience. Please review the included education and comment with questions. Have a good weekend and Thank You for your dedication to patient care.

Patient Experience

I have attached an educational PowerPoint on core measure education provided by Kingwood Medical Center in the Gulf Coast Division. Please review the education and comment with questions. Have a great week!

Core Measures

Tuesday, March 26

1p.m. Eastern Time

Comment with your email address and I will send you link.

HWS will be receiving more courses/opportunities in the future.

As a friendly reminder, please make sure you are scanning the patient armband prior to medication administration.  If the armband is no longer scanning, please replace the armband utilizing the patient identifiers. Scanning a patient label in lieu of the armband is a violation or policy and jeopardizes patient safety.

Thank you for all you do and your dedication to patient safety.

Please comment below with questions.

Included are two very helpful educational resources supporting the HCA initiative of Patient Experience

White Boards-Defines the purpose of white boards, includes tips for better communication, and provides a visual example of a white board.

Patient Experience Pre-Round and Nurse Leader Rounding-Defines the expectations of pre-rounds (questions the nurse leader will ask the clinician) and beside validation/observation by Nurse Leader.

Please review and comment with any additional questions.

Thank you for all that you do and your commitment to patient care.

White Boards

Pre-Rounds/NLR: Patient Experience

BCMA Scanning Tip: Some medications may have a double bar code for scanning, upper and lower. In this scenario, the lower bar code is the bar code that should be scanned. Make sure to cover the upper bar code with something when scanning as it has been found that even though it looks as if you are scanning the lower bar code, the scanner has been picking up the upper bar code in some cases.

If the scanner picks up the upper bar code if will look like a scan did not occur.

Best Practice: Double check all medication documentation after scanning to ensure documentation accuracy.

Please review the attachments regarding education that is live in East Florida as of 2/19/2019. The education will be included in leadership rounding and compliance will be monitored. Please comment with additional questions or concerns. There will be additional communication regarding a HealthStream course for self-enrollment.  Thank you for all you do!

Intimate care_

OR Intimate Care

EDIntimateCareFlyer

Insulin is billable in increments of 20 units. This includes rapid acting insulin (HumaLOG, Lispro, etc.) in addition to insulin regular, insulin NPH, and insulin glargine (Lantus).

For example:

If the patient dose is 1 to 20 units of any insulin administered subcutaneouly, only one barcode scan is required, then backspace "20" and enter the number of units to be administered.

If the patient dose is 46 units of any insulin administered subcutaneously, three barcode scans are required, then backspace "60" and enter "46".

Please comment with additional questions

For those ED nurses working in the North Texas Market: Provided is education regarding EMS Timeouts. Please verify blood draw policy from prehospital providers as some facilities do not accept. Thank you and please comment with questions.

EMS Key points

There are some changes in the Meditech screens for The West Florida Division, Go-Live January 28 and January 29, 2019. The changes include an updated packed cells order screen, updated OB admission screens, discharge screen changes, and updated diet order screens. Please review included education resources and comment with questions below. Thank you!

OB Less than 39 Weeks Provider Education_corp

Diet Order Optimization (1 Page Flyer)

Packed Cells Order 1 page flyer